Student Portal Login

Current Students Only!

– reschedule lessons (with 24 hrs notice)
– book makeup lessons
– update billing info

First time logging in?

Click here for help!

Log in here to the Student Portal

♥ Reschedule lessons (requires 24 hrs notice)
♥ Update billing information
♥ Book makeup lessons

Not signed up yet? No problem!

Questions on My Music Staff?


 

Student Portal & Billing  FAQ

I don't have a Student Portal account yet. What do I do?

When you first signed up with Sense & Color, you should have received an automated email from noreply@mymusicstaff.com entitled “Instructions for creating your Student Portal account.” If you don’t see this email, be sure to check your spam folder and add noreply@mymusicstaff.com to your safe senders list!

If you can’t find it, let us know and we’ll re-send it so you can create your Student Portal account.

How to reschedule or cancel a lesson

To reschedule, log into the Student Portal, select the lesson (either from your Home page, or in the calendar), and click “Cancel.” As long as it’s at least 24 hours in advance, a makeup credit will be added to your account automatically.

Instructions on how to cancel a lesson in our student portal

Remember that canceling lessons in the Student Portal won’t affect your monthly billing! To cancel lessons completely, email us at least seven full days before the end of the month to stop monthly billing.

How to use your makeup credits

Look for Open Spots in the Student Portal calendar. Click on the one you want to book, then select “Register.” As long as you have the right length of time in a makeup credit on your account, that’s it!

Note: Makeup credits are equal to the length of the original lesson. If you have an hour makeup, and book a 30-minute lesson, you’ll still have .5 makeup credit left.

Also note: Makeup credits are specific to each teacher, so if you’d like to use a makeup credit with a different teacher, email us and we can transfer it to the teacher of your choice.

How to book makeup lessons in MMS

Do makeup credits expire?

Makeup credits are good for 60 days from date of issue.

How do I know whether I have makeup credits?

When you log in as a parent to the Student Portal, you’ll see your makeup credits displayed on the homepage. The length of the lesson credits will match the length of the lessons that were cancelled.

If you don’t have any makeups on your account, you’ll see a notice showing your attendance over the past 90 days instead of a makeup number on the main portal homepage. You can also click on “Contact Info” in the Student Portal to see your makeup credit total there as well.

 

How do I update my credit card?

Instructions on how to update your credit card in our student portal

How to stop lessons and cancel monthly billing

If you’re enrolled in our monthly plan and need to stop lessons, send us an email at least 7 days before the end of the month, and we’ll stop all future charges. Tuition is non-refundable once billed! If you cancel in the middle of a month after paying for that month, you can still use your remaining lessons, or you can request makeup credits to save them for later.

SUPER IMPORTANT:  To cancel your enrollment, you MUST notify us by email.