Student Portal Login
Current Students Only!
– reschedule lessons (with 24 hrs notice)
– book makeup lessons
– update billing info
First time logging in?
Click here for help!
Student Portal Login
(Current Students)
♥ Reschedule lessons (requires 24 hrs notice)
♥ Update credit card info
♥ Book makeup lessons
Not signed up yet? No problem!
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Student Portal & Billing FAQ
I don't have a Student Portal account yet, or it says email isn't recognized. What do I do?
When you first signed up with Sense & Color, you should have received an automated email from noreply@mymusicstaff.com entitled “Instructions for creating your Student Portal account.” If you don’t see this email, be sure to check your spam folder and add noreply@mymusicstaff.com to your safe senders list!
If you can’t find it, let us know and we’ll re-send it so you can create your Student Portal account.
How to reschedule or cancel a lesson
To reschedule, log into the Student Portal, select the lesson (either from your Home page, or in the calendar), and click “Cancel.” As long as it’s at least 24 hours in advance, a makeup credit will be added to your account automatically.
Remember that canceling lessons in the Student Portal won’t affect your monthly billing! To cancel lessons completely, email us at least seven full days before the end of the month to stop monthly billing.
How to use your makeup credits
Look for Open Spots in the Student Portal calendar. Click on the one you want to book, then select “Register.” As long as you have the right length of time in a makeup credit on your account, that’s it!
Note: Makeup credits are equal to the length of the original lesson. If you have an hour makeup, and book a 30-minute lesson, you’ll still have .5 makeup credit left.
Also note: Makeup credits are specific to each teacher, so if you’d like to use a makeup credit with a different teacher, email us and we can transfer it to the teacher of your choice.
Do makeup credits expire?
Makeup credits are good for 60 days from date of issue.
How do I update my credit card?
How do I know whether I have makeup credits?
When you log in as a parent to the Student Portal, you’ll see your makeup credits displayed on the homepage. The length of the lesson credits will match the length of the lessons that were cancelled.
If you don’t have any makeups on your account, you’ll see a notice showing your attendance over the past 90 days instead of a makeup number on the main portal homepage. You can also click on “Contact Info” in the Student Portal to see your makeup credit total there as well.
How to stop lessons and cancel monthly billing
If you’re enrolled in our monthly plan and need to stop lessons, send us an email at least 7 days before the end of the month, and we’ll stop all future charges. Tuition is non-refundable once billed! If you cancel in the middle of a month after paying for that month, you can still use your remaining lessons, or you can request makeup credits to save them for later.
SUPER IMPORTANT:Â To cancel your enrollment, you MUST notify us by email.
How to reschedule or cancel a lesson
To reschedule, log into the Student Portal, select the lesson (either from your Home page, or in the calendar), and click “Cancel.” As long as it’s at least 24 hours in advance, a makeup credit will be added to your account automatically.
Remember that canceling lessons in the Student Portal won’t affect your monthly billing! To cancel lessons completely, email us at least seven full days before the end of the month to stop monthly billing.
How to use your makeup credits
Look for Open Spots in the Student Portal calendar. Click on the one you want to book, then select “Register.” As long as you have the right length of time in a makeup credit on your account, that’s it!
Note: Makeup credits are equal to the length of the original lesson. If you have an hour makeup, and book a 30-minute lesson, you’ll still have .5 makeup credit left.
Also note: Makeup credits are specific to each teacher, so if you’d like to use a makeup credit with a different teacher, email us and we can transfer it to the teacher of your choice.
How do I update my credit card?
How to stop lessons and cancel monthly billing
If you’re enrolled in our monthly plan and need to stop lessons, send us an email at least 7 days before the end of the month, and we’ll stop all future charges. Tuition is non-refundable once billed! If you cancel in the middle of a month after paying for that month, you can still use your remaining lessons, or you can request makeup credits to save them for later.
SUPER IMPORTANT:Â To cancel your enrollment, you MUST notify us by email.
Do makeup credits expire?
Makeup credits are good for 60 days from date of issue.
How do I know whether I have makeup credits?
When you log in as a parent to the Student Portal, you’ll see your makeup credits displayed on the homepage. The length of the lesson credits will match the length of the lessons that were cancelled.
If you don’t have any makeups on your account, you’ll see a notice showing your attendance over the past 90 days instead of a makeup number on the main portal homepage. You can also click on “Contact Info” in the Student Portal to see your makeup credit total there as well.
