Student Portal Login

Current Students

♥ reschedule lessons (with 24 hrs notice)
♥ update billing info or make payments
♥ book makeup lessons

Not signed up yet? No problem!

Create New Account

Log in here to the Student Portal

♥ Reschedule lessons (requires 24 hrs notice)
♥ Update billing information
♥ Book makeup lessons

Not signed up yet? No problem!

Questions on My Music Staff?


 

Student Portal & Billing  FAQ

How to reschedule or cancel a lesson

To reschedule, log into the Student Portal, select the lesson (either from your Home page, or in the calendar), and click “Cancel.” As long as it’s at least 24 hours in advance, a makeup credit will be added to your account automatically.

Instructions on how to cancel a lesson in our student portal

Remember that canceling lessons in the Student Portal won’t affect your monthly billing! To cancel lessons completely, email us at least seven full days before the end of the month to stop monthly billing.

How to use your makeup credits

Look for Open Spots in the Student Portal calendar. Click on the one you want to book, then select “Register.” As long as you have the right length of time in a makeup credit on your account, that’s it!

Note: Makeup credits are equal to the length of the original lesson. If you have an hour makeup, and book a 30-minute lesson, you’ll still have .5 makeup credit left.

Also note: Makeup credits are specific to each teacher, so if you’d like to use a makeup credit with a different teacher, email us and we’ll transfer it to the teacher of your choice. ?

How to book makeup lessons in MMS

How do I know whether I have makeup credits?

When you log in as a parent to the Student Portal, you’ll see your makeup credits displayed on the homepage. The length of the lesson credits will match the length of the lessons that were cancelled.

If you don’t have any makeups on your account, you’ll see a notice showing your attendance over the past 90 days instead of a makeup number on the main portal homepage, and you can also click on “Contact Info” in the Student Portal to see your makeup credit total there as well.

 

How to stop lessons and cancel monthly billing

If you’re enrolled in our monthly plan and need to stop lessons, send us an email at least 7 days before the end of the month, and we’ll stop all future charges. Tuition is non-refundable once billed! If you cancel in the middle of a month after paying for that month, you can still use your remaining lessons, or you can request makeup credits to save them for later.

SUPER IMPORTANT:  To cancel your enrollment, you MUST notify us by email.

Do makeup credits expire?

Makeup credits are good for 60 days from date of issue.

What can I do in the Student Portal?

Pretty much everything. Check your calendar, make payments or update your card, read school news or notes from your teacher, cancel or reschedule lessons, log your practice time, book makeup lessons, and more!

How to set autopay with a bank account

Click on the image below for the full walkthrough (there are two steps, one of which you have to click the image to see).

How to add a bank account into My Music Staff

 

How to set autopay with a credit card

All lessons need to be pre-paid, so we require a credit card or bank account on file before lessons are booked. Click on the image to see how you can set this up yourself!

How to add a credit card in the student portal

Can I purchase single lesson or lesson packages?

Yes! Once you’ve added a credit card to your account, email the office to let us know how many lessons you’d like to book. We’ll charge your card for that number of lessons, and add that number of makeup credits to your account, which you’ll be able to use to book lessons online.

Makeup credits are good for 60 days, 


 

Zoom Tips

There’s only one thing more important to us than music, and that’s the health and safety of our students and teachers! Thankfully, with the amazing technology of Zoom, we don’t have to choose between the two.

Until it’s definitely safe for you and your kids to come see us in person, our teachers will work one-on-one with you from the comfort of your own home. It’s convenient, and so easy to share music, notes, and exercises during lessons!

If your child is very young and sitting still/following directions is a challenge, we recommend a parent sit in on the lessons until the student gets used to the routine.

What You’ll Need


(Tips to make sure your online lessons are smooth and productive)

The Zoom video conferencing client
Schools and groups across the world are moving to Zoom, and it’s a fantastic tool! You can access your music lesson through a browser at www.zoom.us but the downloaded client gives more audio and video options — so please take the time to download the Zoom client on your device and create an account (the free account should be fine for your lessons).

Note: a laptop or desktop computer is best if possible, since it offers the “original sound” option, but phones and tablets will work too!

Your teacher will be able to share their screens, so you can easily follow along with any music or apps they may be using.

Your own instrument and tuner

If you don’t have your own instrument yet, your teacher can give you suggestions on which brands to buy or avoid, and any supplies you might need. First, read the pages on each instrument here on this site, and if you still have gear questions, email us and we’ll help!

For string instruments, you’ll also need a tuner (there are smartphone apps that do this if you don’t have a physical one).

Drum students can use a practice pad if they don’t have a full kit.

A laptop, tablet, or smartphone with audio and video capability

A phone can be used for lessons, but a tablet is better – and a laptop or desktop is best. We don’t know how long this isolation will last, so we recommend getting a good setup to make sure that your human-to-human connections (with everybody, not just music lessons!) are as good as they can be.

A separate webcam isn’t required, but if you have one, it’s nice to have a wider view, especially in drum or piano lessons. Did you know that some phones can be used as webcams? Droidcam, an app from the Google Play store, works well on android phones, and costs only $4.99 for the paid version.

A separate USB microphone, like the Blue Snowball, can also significantly improve sound, but isn’t required.

Things to Know


How do I get into the Zoom room?

You can find our teacher’s Zoom URL in the email reminders sent to you 48 hours before each lesson, or you can log into the Student Portal at the top of this page and find today’s lesson. There should be a link to the Zoom room there as well. Once you’ve been in the Zoom room once, your device should save it, so you’ll be able to just choose the room from a drop-down menu in your Zoom client from there on out.

About online latency

No matter how fast your connection is, there’s a short time delay between you and the teacher, making it tricky to play along together at the same time. This means online lessons will have more of a back-and-forth feel. Your teacher will play/sing first while you listen, then you’ll play/sing. The teacher will watch and listen, then give feedback and work on improvements — and repeat. It’s important for students to allow the teacher to finish speaking before jumping in and playing on their side!

Use plenty of front lighting.

Too much light behind you will throw off a camera’s light sensor and make you look like a dark silhouette, so position the camera where your face and instrument can be seen, with light on your front side, rather than behind you. Natural light is best, so try to face a window if possible.

For piano, a side view is best so the teacher can see your hands, posture, and keyboard.

Internet speed is super important!

Your internet connection will be the most important factor in having a smooth lesson. If possible, try to connect your laptop or computer directly to your modem with an ethernet cable – or if you’re on wifi, get as close to your router as you can.

If your connection isn’t great, make sure no one else in your household is downloading huge files at the same time, and check the walls between you and your router. Some walls are thicker than others, and kitchen walls (especially those with microwaves or other appliances) tend to be more insulated and can actually block wifi signals. The closer, more direct path there is between you and your router, the better the lesson will be! Also note that certain things in your house – like bluetooth devices, security systems, and baby monitors – can interfere with 2.4GHz band signals, so if your router offers it, you might get better speed by switching to a 5GHz connection.

Turn off 'Auto-Adjust Mic,' and turn on 'Original Sound'

Here’s a quick tutorial showing exactly where to find these settings!