FAQs and Policies

(Did you know you can reserve your same lesson time every week? It’s cheaper per lesson, with no contracts, a convenient monthly auto-draft, and you can reschedule your own lessons online.)

Using the My Music Staff Student Portal

How do I create an account?

New students can register for a free account here. After signing up, check your email for instructions on how to log in to the Student Portal.

What can I do in the Student Portal?

Pretty much everything. Check your calendar, make payments or update your card, read school news or notes from your teacher, cancel or reschedule lessons, log your practice time, book makeup lessons, and more!

I'm new. How do I book a lesson?

Check the Student Portal calendar for times marked “OPEN SPOT.” Current students can book these themselves using makeup codes, but new students can send us an email to book it. If you don’t see any Open Spots, ask us and we’ll see what we can work out!

How do I use a makeup, coupon, or gift code?

In the Student Portal, check the calendar for Open Spots with your teacher. To book one of these, select the spot you want and click “Register.” If you have a makeup code on your account, it’ll automatically be used to book the lesson.

If you have hour lessons, a makeup credit can be split across two half-hour spots. If you’d like to use your makeup credit with a different teacher, our system won’t let you do that yourself online, but you can email us to request that.

How do I reschedule a lesson?

Just log into the Student Portal at least 24 hours before lesson time, find the class you want to move, and click “Cancel.” As long as it’s at least 24 hours in advance, you’ll automatically have a makeup credit added to your account, which you can use to book any open spot in the calendar.

REMEMBER: Classes less than 24 hours away cannot be rescheduled or refunded!

Billing Questions

Do I need to sign a contract?

Not at all!

Once you start the monthly membership, you’ll only be billed one month at a time, and you can stop anytime as long as we get notice at least 7 days before the end of the month.

Do you offer a free trial?

We don’t offer free lessons, but we’ll give you $30 off your first month when you enroll monthly!

Can I reserve the same time every week?

Yes! Our monthly billing plan with auto-draft keeps your favorite teacher and lesson time reserved every week. To start your monthly enrollment, email the office.

Read more on our billing plans here.

How do I officially cancel my lessons?

If you’re enrolled in our monthly plan and need to stop lessons, send us an email at least 7 days before the end of the month, and we’ll stop all future charges. Tuition is non-refundable once billed! If you cancel in the middle of a month after paying for that month, you can still use your remaining lessons, or you can request makeup codes to save them for later.

SUPER IMPORTANT:  To cancel your enrollment, you MUST notify us in email.

What methods of payment do you accept?

We accept all major credit cards, and we require a card be placed on file at registration to ensure that lessons can be pre-paid. There will be no charges unless you actually book lessons.

Sorry, no cash or checks please.

How do I update my credit card info?

You can do this in your Student Portal!

Is there a registration fee?

There is an annual registration and supplies fee ($39 per student, or $49 per family).

There’s no registration fee to book lessons through the office individually, but there’s also no guarantee you’ll keep the same time slot, and the per-lesson price is higher. For students who want more than a couple lessons, the monthly membership is the way to go!

Can my teacher accept tips?

Absolutely! If you ask the office, we’ll add a tip amount to your recurring monthly invoice. All tips will go directly to your teacher. 10-20% is most common, but any amount is highly appreciated!

Tips are not refundable once paid, but you can request to remove it from future monthly invoices at any time. 

Do you offer family discounts?

Yes! We offer a 5% monthly discount for additional family members.

When can I start?

No time like the present! When a student enrolls with us, the charge for the first month will be based on the number of lessons left in the month, so if your first lesson falls on the second week of a five-lesson month, you’ll still pay for four lessons, or a full month’s rate. All months after that will be the flat monthly rate if you’re on a monthly billing plan.

General Lesson Info

Are all your lessons online?

Well, they weren’t until March of 2020, but yes, currently all our lessons are online and awesome, proving that a) social distancing can be fun; b) Zoom’s good for more than just office meetings, and c) pants are overrated. Join us on the interwebs! (That’s a joke, by the way. Our teachers most definitely wear pants.)

To be honest, going online was a scary transition at first, since it had to happen so quickly, but the benefits and convenience of online lessons have been honestly great, with easy file and screen sharing, and simple scheduling without the commute. So while we don’t plan to be online-only forever, we’ll definitely keep this as part of our teaching model! Not only does it provide options for students and teachers on bad weather days, summer break, after going to college, etc — but it also allows students all over the world to come to Austin, the Live Music Capitol of the World, for their music lessons.

Do you offer private or group lessons?

Our group Rock Band program is still on temporary hold while we’re social distancing. In the meantime, all of our students are continuing to gain prowess and learn new skills with our private lessons.

How often and where are lessons held?

Our lessons are 1-on-1 private sessions online, held through Zoom. Most lessons are held once per week, in 30, 45, or 60-minute time slots.

A note about online lessons: With no commute, it’s easy to fit in extra sessions, so if you’re wanting more time for faster progress, consider doing lessons twice per week. This also helps the student stay motivated to practice, since check-ins with your teacher will be twice as often.

What ages do you teach?
For private lessons, ages 5 to around 110. (Theoretically, of course. We haven’t hit our upper age limit yet.)

Our minimum age to start private music lessons is five years old, but success with children that young depends a lot on how involved the parents are at practice time.

And as for adults – at the time of this writing, our student holding the record is 82 years young. 😊

Do I need my own instrument?

If we’re teaching at the school, you can borrow one of ours for the first lesson or two, but you’ll need your own to practice at home. Also consider renting before buying! Rock and Roll Rentals in North Austin on Burnet is a great option. Rent a drum set, guitar, or bass for a month, try it out, and see what feels best!

Note: While social distancing is in effect, you’ll definitely need your own instrument, since lessons will be online.

Do you host recitals?

Absolutely! There’s no better way to grow as a musician than to perform live, and we encourage it as often as possible.

For years, we’ve hosted recitals and rock band concerts for our students at least four times a year, in various Cedar Park and Austin venues — but this summer we’ve been editing student performances into music videos and posting them as an Online Showcase. We’ve loved seeing the students’ creativity through these.

What teaching curriculum do you use?

Every teacher is different, and assigns songs, books, or exercises based on their preferred teaching methods and the student’s skill level and musical tastes.

We often ask students to suggest their own songs, in addition to music chosen by the teachers, and we’ll work to help students create, practice, and perform arrangements tailored to their instrument and abilities. Everyone enjoys practicing more when it’s music they already love!

What is the airspeed velocity of an unladen swallow?

This question is on our online sign up forms because — well, because we think we’re hilarious.

The answer we’re looking for, of course, is “African or European?” — although we’re pretty impressed that so many of you actually took the time to google it and respond that the actual airspeed velocity is approximately 24 miles per hour or 11 meters per second.

For those who still think we’re a little crazy, the joke stems from the movie “Monty Python and the Holy Grail”.

Here’s the scene from the movie where the joke is first set up:

And the scene from the movie where the actual question is asked and the answer given:

We get a kick out of seeing the answers to that one, so thanks to everyone for playing along. 🙂

Makeups & Holidays

Can I get a makeup if I'm sick or have to cancel?

There are no refunds or makeups for lessons cancelled last-minute, but as long as we get at least 24 hours’ notice, you can cancel your lesson through the Student Portal and get a makeup credit.

Unfortunately, lessons cancelled with less than 24 hours notice cannot be made up, since there’s not enough time for us to re-book that spot.

How do I know if I have makeups on my account?

If you have any, they’ll be listed on your Student Portal. 

What happens if my teacher has to cancel?

We really try not to, but sometimes life happens and we have no choice! If a teacher needs to cancel a lesson, we’ll notify students by email, phone, or text. We’ll try to find a new time for the lesson, but if we can’t, we’ll add a makeup credit to your account, which you can use to re-book the lesson another time. Makeup codes can also be used to pay recital fees!

Are you open on holidays?

The school doesn’t officially close for holidays, but the monthly tuition only covers 48 lessons per year. This means there are four weeks not included in the monthly tuition:

SPRING BREAK WEEK (Leander ISD calendar)
4TH OF JULY WEEK
THANKSGIVING WEEK
CHRISTMAS WEEK

Some of our teachers do choose to teach those weeks, so it’s possible to use those weeks for makeup lessons, or to purchase additional single lessons. For all other holidays, including Memorial Day, Labor Day, Indigenous Peoples’ Day, etc, we are open as normal! If your teacher plans to be out those days, you’ll receive notice from us in advance, and we’ll add a makeup credit to your account, which you can use to re-book that lesson on another day.

Can I get my same time slot back after a break?

If you’re paying monthly invoices and want to keep your weekly spot reserved until you return, you’ll need to continue making monthly payments, even during summer vacations or holiday breaks. Just remember to log in and reschedule those missed lessons for later, or use some of them to pay for recital fees!

What's your bad weather policy?

We’ll follow forecasts on weather.com to determine whether roads are safe enough to conduct lessons at the school. If roads are unsafe, all lessons that day will be done online using Zoom. Decisions on any given day will be made as early as possible, but no later than 11am. Check our Sense & Color Facebook Page to see the official word on closures. If there’s nothing posted there, the school is open for in-person lessons!

Note: Local schools being closed on a given day does not mean that we will automatically be closed! Most of our private lessons don’t start until afternoon, so if forecasts show significant improvement by that time, we’ll be open.

Since weather is out of our control, we cannot offer makeups or credits to students who choose not to take the online option that day. Even if a student doesn’t have a good setup at home for online, a session where the student and teacher just talk about music theory, or discuss future musical projects or ideas, is better than no lesson at all!