Terms & Conditions

Updated March 20, 2024

ENROLLMENT & RE-ENROLLMENT

• The enrollment fee for new students is a one-time $39 per student, with no annual fee. For returning students, the re-enrollment fee is $29.

RESCHEDULING LESSONS

Sense & Color School of Music does not provide refunds for missed or canceled lessons. Lessons MUST be canceled through our Student Portal at least 24 hours in advance in order to receive a makeup credit.

• Automated email reminders are sent via email and text message 36 hours before each lesson, and students can log in at https://senseandcolor.opus1.io/ at any time to verify their upcoming lesson times.

• Students may log into their Client Profile with at least 24 hours’ notice to cancel their lesson and receive a makeup credit, which can be used online to book another lesson of the same type and length. Makeup lessons may be booked with any teacher who teaches that instrument.

• Lessons canceled with less than 24 hours’ notice, for any reason, may not be made up. (We apologize, but if we allowed this, we'd be paying the teacher for the same lesson twice.)

• Please do not use email, text, or phone to request that we reschedule a lesson. The only way to guarantee a makeup credit is to log in and cancel the lesson through your Client Profile at least 24 hours before lesson time. (If you're simply letting us know you won't be there, but are not asking for a makeup credit, then text is very much appreciated!)

• Makeup lessons with your same teacher are not guaranteed, since we can’t ask them to keep weekly spots empty for potential makeups. If your teacher’s schedule is full, we recommend checking our online schedule frequently for cancellations.

• Makeup credits due to student cancellations will expire after 60 days. Makeup credits due to teacher or school cancellations will not expire as long as you remain enrolled.

• If a teacher needs to cancel or reschedule:

  • Before canceling, we will first try to arrange a substitute. If we cannot, we’ll reach out by email and/or text.

  • We will offer the option of a makeup credit or an invoice credit toward the following month’s lessons if makeups are too difficult to arrange. (Teacher cancellations only. Student cancellations may not be credited to future invoices.)

• In the event of dangerous weather or other situations out of the school’s control, some lessons may need to move online rather than in person. If online is not an option, students may choose to reschedule the lesson to a later date.

• Makeups may not be booked more than 14 days in advance, as this blocks recurring times for future new students.

• Makeups may not be canceled for another makeup credit, so before booking, make sure it’s a time you can attend.

BILLING AND VACATION WEEKS

• Membership is month-to-month, with no contracts required. Monthly invoices are due on the 1st, and a 10% late fee will be added to invoices not paid in full by the 9th.

• Students must keep a valid credit card on file for monthly autodraft. Credit cards can be updated instantly in your Client Profile.

• Our monthly tuition includes 48 lessons per year, divided evenly over 12 monthly payments. The four weeks not included in the monthly tuition are:

  • SPRING BREAK WEEK (Leander ISD calendar)

  • 4TH OF JULY WEEK

  • THANKSGIVING WEEK

  • CHRISTMAS WEEK

  Some months will have five lessons, some will have four, and some will have three, but the final total for the year should always be 48. We do not automatically close for school and bank holidays.

• We cannot hold reserved lesson times for students without payment, so if a student cancels their monthly enrollment, they will need to re-enroll when they return, at the current rate for new students. In order to keep a specific lesson time reserved over a break, students will need to continue their monthly membership and may save the missed lessons as makeup credits to book later.

RECITALS

• Sense & Color holds four recitals per year at local music venues. Recital fees are included in your monthly fee. Not participating in recitals does not lower the monthly fee.

• An active monthly membership is required in order to participate in recitals.

CANCELLING YOUR MONTHLY MEMBERSHIP

• To cancel your enrollment, you must email staff@senseandcolor.com at least 7 full days before the end of the month to immediately stop billing. Cancellation requests received fewer than 7 days before the end of the month will take effect at the end of the following month.

• Any lessons remaining that month may not be refunded, but may still be taken or saved as makeup credits.

• All makeup credits will expire 14 days after your billing ends. (For example, if you submit your cancellation request on May 12th, your billing will end on May 31st, and you’ll have until June 13th to get your makeups in before the credits expire. If you submit your cancellation request on May 27th, your billing will end on June 30th, and your makeups will expire July 13th.)

Photo/Video Release: Unless requested in writing (staff@senseandcolor.com), Sense & Color School of Music is granted permission to take photographs/videos of students at the school or recitals to use in websites, posters, advertisements, and other promotional materials. Disclaimer: We reserve the right to refuse service to anyone.